Frequently Asked Questions
About Product
What products does Chatoyer World offer?
Chatoyer World is proud to offer a collection of exotic handbags (crocodile, ostrich, monitor lizard…), watches and jewelry from the world’s leading brands, with a focus on masterpieces from Hermes . Each product – whether new or “one of a kind” – is carefully curated, ensuring impeccable quality and the unique story behind each item.
Are the products at Chatoyer genuine?
100% genuine. We commit that each product is directly selected from reputable sources, accompanied by certification documents and strict inspection processes, to bring absolute peace of mind to customers.
Can I find rare items at Chatoyer?
Sure. Chatoyer World is a treasure trove of rare items – from Birkin Faubourg bags to RM 56-02 Sapphire Tourbillon watches. We are constantly on the hunt for sparkling stars to enrich our collection just for you.
Does Chatoyer sell used products?
Yes, we offer both new and pre-loved products that are carefully curated. Each pre-loved item is quality checked and restored (if necessary) by Chatoyer Bag Artisan artisans to ensure it meets original standards.
How do I know if the product I want is available in store?
Due to the unique nature of many products, we encourage you to contact us directly via hotline or make an appointment on the website for detailed advice on the status of the goods. Our team will help you find the perfect item.
About Service
What services does Chatoyer Bag Artisan provide?
Chatoyer Bag Artisan is the complete care for your handbag, including:
- Spa bag : Clean, nourish and maintain regularly.
- Original Reproduction : Restores the product to a state closest to the original design.
- Repair : Damaged parts are repaired by our team of top leather craftsmen.
Bring your “companion” to us so we can cherish and extend the product’s life cycle.
Can I make an appointment at the store?
Yes, we encourage you to make an appointment in advance through our website or contact us directly to ensure the best personalized experience. When you come to Chatoyer World, you will be welcomed as a special guest on a journey to discover luxury fashion.
What is Chatoyer's lifetime service?
We are committed to accompanying your product from purchase to its entire life cycle. This includes selection advice, hand delivery, regular maintenance and rebuilding when required. Chatoyer doesn’t just sell products, it delivers lasting value and long-term engagement.
Does Chatoyer support delivery?
Yes, we offer door to door delivery with luxurious packaging and absolute safety. Please contact us for more details on domestic and international shipping policies.
Can I participate in Chatoyer Lifestyle events?
Absolutely! Chatoyer Lifestyle organizes regular tea talks , workshops and exhibitions to connect the Chatoyeries community. Follow our event calendar on our website or social media to register and share your passion for fashion.
About Shopping Experience
What should I expect when visiting Chatoyer World?
An aesthetic journey in the heart of Dinh Le ancient town. You will be immersed in a luxurious space with Diptyque fragrances, FKJ music, and products like works of art. Our team of experts are ready to tell you the story behind each item, making your visit a memorable experience.
Do I need an appointment to shop?
Although not required, we recommend making an appointment to ensure you receive the most attentive service, especially if you would like to tour the collection or receive a detailed consultation.
Does Chatoyer have a return policy?
Due to the special nature of luxury products, return policies will be applied on a case-by-case basis. Please contact us for detailed instructions immediately after purchase.